PsychologyOnline.co.uk Ltd takes your privacy very seriously. Any personal information that you supply to PsychologyOnline via this website (and by any other means) will be treated in accordance with the Data Protection Act 1998. PsychologyOnline.co.uk’s Registration No.at the Information Commissioner’s Office is Z5383093.

What information do we collect on the website?

This is limited to Name, Address, Telephone Number and GP details.

What happens to transcripts of therapeutic sessions?

Details of conversations between yourself and your Therapist will be deleted from the database daily. For this reason if you would like a copy of your transcript you must download it before 8am on the morning following the day of your appointment.

PsychologyOnline.co.uk does not keep any transcripts of client sessions. If these are required by your NHS referring agency you will be informed and they will be kept in a secure manner by the NHS in accordance with NHS Data Protection and security procedures.

Individual therapists may download transcripts from your sessions purely for therapeutic reasons. If this should be the case, they will be kept in accordance with Professional Ethics and Conduct and the Data Protection Act 1998.

If you download your sessions for future reference you will be responsible for ensuring that these are kept in a safe secure place.

Therapeutic questionnaires

Depending on your referring agency’s requirements, you may be requested to complete therapeutic questionnaires. These questionnaires will be used to monitor the progress of your therapy in order to ensure that you are receiving the most appropriate care. In all cases, the content of questionnaires will be handled with the utmost care and confidentiality in accordance with the standards and protocols of your referring agency and the Data Protection Act 1998.

Quality control

On rare occasions, we may ask you to complete questionnaires to inform the future development of the service. In this case, the purpose of the questionnaires will be made clear to you and we will ensure that any information given is anonymised. You always have the right to refuse to take part.

Further information and complaints

If you require any further information, or if you have a complaint, please contact our Director of Psychology, Sue Wright at info@psychologyonline.co.uk